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Mediation is based on the principle of collaborative problem solving, with a focus on the future and rebuilding relationships rather than apportioning blame.  It gives the participants an opportunity to step back and look at how the situation can be put right, considering their own actions as well as those of the other party. 

Mediation can be used in a variety of circumstances, for example: 

  • Misunderstandings/conflict between colleagues or peers

  • Misunderstandings/conflict between staff and managers/supervisors

  • Communication difficulties

Aims of mediation:

  • To provide individuals with an objective and impartial framework for resolving conflicts at an early stage.

  • To offer an alternative first stage for resolving conflict.

  • To make available a process for reconciling working relationships if this is recommended following a formal process

The values of mediation

  • Impartiality

  • Confidentiality

  • Equality of opportunity

  • Participation

  • Collaboration

  • Being non-judgmental

I am a fully trained mediator and will work with the parties to help them find their own solutions and reach an agreement designed to resolve the issue or improve the situation. 




 Conflict Management and Mediation 

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